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Comparing LPG suppliers

30 Apr, 2024 | Residential LPG Blogs

In this article:

We provide a comprehensive guide for consumers comparing LPG suppliers. This guide emphasises the importance of safety, reliability, credibility, delivery options, and support for new LPG users. Choosing a supplier that values customer feedback, maintains a reliable local presence, and operates without contracts is beneficial. Additional advantages include 24/7 live support for larger gas bottle sizes and the availability of online or mobile app functionalities.
LPG Supplier comparison

Comparing LPG Gas Suppliers

When you’ve settled in with your business or new household address, you want to pick the best neighbourhood supplier for something as critical as LPG. Hence, it’s crucial to consider several factors when evaluating LPG gas suppliers. Those with local presence, proven safety, and reliability are often top.

What Should You Look For In An LPG Supplier?

These are the most important factors to look for and consider when choosing an LPG supplier:

  • Consumer star ratings – independent evaluations
  • Emphasis on safety
  • Reliability
  • Competitive pricing
  • Convenient delivery options
  • Expert help for new LPG appliance users
  • Convenient and user-friendly apps
  • 24/7 support
  • Online functionality
  • Local presence
  • No contracts policy

Consumer Star Ratings

As with most products and services, LPG gas suppliers receive consumer reviews. These reviews are especially important when selecting your LPG supplier, as poor LPG handling and delivery could mean expensive downtimes and exposure to safety hazards.

Most local customers post their reviews on the provider’s Google Maps or reviews page. When looking for an LPG supplier, consider those with an active online presence and several customer reviews with high star ratings.

A large number of reviews indicates more engaged customers and can indicate a more reliable score. You can find the number of reviews by looking at the number adjacent to each star rating (5-star to 1-star).

Convenience of LPG Gas Bottle Delivery Options

Some LPG suppliers only offer cylinder exchange services instead of LPG delivery. That means you must visit the nearest stockist to exchange your empty bottle for a full one.

Depending on your needs, you may want an LPG supplier that provides on-site delivery and refilling from LPG tankers, such as bulk LPG for businesses or large LPG cylinders for home heating.

Tanker refills have several advantages for users and small businesses, especially if the supplier offers automatic LPG gas delivery.

Gas Bottle Sizes to Fit Your Needs

Many LPG suppliers can only offer 45kg LPG gas bottles because they don’t have the tankers required to fill larger 90kg & 210kg cylinders. However, refill prices can be less than exchange prices for the same LPG bottle sizes.

If your demand for liquefied petroleum gas is quite high, you may need to spend extra money on your installation, which could involve an elaborate manifold system for multiple 45kg bottles.

You should pick an LPG supplier to give you the gas cylinder sizes you need.

New to LPG? Choose ELGAS.

ELGAS is Australia’s largest LPG supplier and services the LPG energy needs of more than 350,000 homes and businesses. Whether you are looking for LPG for your home, LPG for your business, or SWAP’n’GO for your BBQ, contact ELGAS today!

Help for New Users of Home LPG

If you are a first-time user of home LPG, or have bought a new LPG appliance that needs to be fitted to your LPG bottle, you may need additional guidance to explain how everything works.

The supplier should provide detailed “How-to” instructions as you speak with them for the first time.

You also want answers to frequently asked questions tailored to new LPG users.

Check out our The Illustrated Guide to Home LPG which includes a ‘How To’ explaining everything you need to know.

24/7 Live Contact with Your LPG Supplier

You should be able to contact your LPG supplier 24/7 for your household LPG and emergency needs. Check that you will be able to speak to a person, not an answering machine, as LPG emergencies and refills may come at very unexpected moments so you will need a supplier that  answers the telephone daily and around the clock.

New to LPG? Choose ELGAS

ELGAS is one of  Australia and New Zealand’s largest LPG suppliers and services the LPG energy needs of more than 350,000 homes and businesses. Whether you are looking for LPG for your home, LPG for your business, or SWAP’n’GO for your BBQ, contact ELGAS today!

No Contracts Policy

Some LPG suppliers try to lock you into a 12 or 24-month contract for your home LPG.

You should look for a supplier with a No-Contracts Policy. At ELGAS, we’ll make sure you stay because you want to, not because you have to.

Actively Seeking Customer Feedback

A good supplier should actively seek customer feedback to constantly improve its service. Collecting feedback directly from customers is a best practice.


LPG User Support and Engagement

You need to be able to communicate with and get information from your LPG supplier, especially since you’ll need them routinely during LPG delivery or refilling.

They should supply LPG “How To” advice for all aspects of your LPG use, from gas bottle operating instructions to advice on gas appliances and technical issues.

An active and informative Facebook page is also valuable, as you can interact with other LPG users and the LPG supplier.

Look for a comprehensive website with answers to more than just simple questions. At ELGAS, our Knowledge Hub covers various information for residential and commercial LPG, so you are well informed about your LPG needs.

Delivery Capacity for Reliable Supply

Basically, the more delivery vehicles and drivers the supplier’s fleet has, the more reliable the service is since it implies they can cater to more consumers and bulk deliveries.

The trucks also need to be large enough to make the required volume of deliveries, not just little utes.

This is especially true during the peak winter season. It’s hard to be everywhere every day, but it’s even harder if you don’t have enough delivery trucks and capacity to accommodate the winter heating demand.

Ensure your supplier has a large delivery fleet of cylinder exchange trucks and LPG tankers.

Your Supplier Should Have a Residential Focus

Most first-time LPG customers are homeowners. It’s important that your LPG supplier should focus on providing your needs and assisting you throughout the process.

For example, industrial gas suppliers primarily deal with businesses and can only be contacted during business hours.

Look for an LPG supplier that specialises in the needs of homeowners, particularly those with emergency LPG refill and delivery services.

Local Presence

For obvious reasons, dealing with a supplier with a local depot in your area is advantageous. Look for a large LPG supplier with a local company agent or branch run by local people from your area.

Having an LPG supplier that you can conveniently reach near you is a massive plus. You want the advantages of a large supplier combined with friendly local service and knowledge.

Mobile App and Compatibility

Everyone and everything should be accessible on the go, including your LPG delivery service provider. Look for a supplier that can provide gas supply right when you need it.

They should have a smartphone App available for your iPhone, iPad, or Android device that lets you manage your LPG delivery schedule from anywhere at any time.

The entire website should also be mobile-compatible to access the information you need easily.

Managing your LPG should be easy!

Help When Natural Disasters Happen

One advantage of a large national supplier is that it can assist in natural disasters like floods or bushfires.

The larger companies have resources from other areas that they can mobilise and bring to the affected areas. It is highly recommended that LPG providers with a massive network of stockists and fleets work with them.

This is particularly important if the LPG depot is affected by a fire or flood disaster.

Upstream LPG Supply & Reliability

Your LPG supplier should have more than just local storage capacity. They should have upstream supply, storage, and transport facilities to provide surety of supply. This is important if there is a supply interruption.

45kg Gas Bottle Refill Price

Prices for 45kg gas bottles will vary depending on whether they’re refilled or in an automatic tanker. Refill prices are often estimated per bottle, while tanker refills are charged per litre.

Pricing can vary based on location due to transportation costs and supply availability.

LPG home gas bottle prices are important, but the fact is that there usually isn’t much difference between suppliers when it comes to home gas bottle prices. That’s because they must all stay competitive with each other. You can always do price comparisons to confirm home gas bottle prices.

All LPG suppliers are subject to a world LPG benchmark price, known as the “Saudi CP”.

This benchmark varies every month and is the primary determining factor in how much the LPG suppliers pay for the LPG they supply to you.

Pricing can vary a bit based on several factors, including the cost of supply, haulage, and delivery to different areas.

Uncompromising Safety

Once again, larger suppliers have an advantage over smaller suppliers in terms of LPG safety.

Large LPG suppliers can justify hiring full-time safety staff, such as National Safety Managers, National Training Managers, and Technical Compliance Managers, to ensure safety is a priority.

In addition, your LPG supplier should have an Emergency Help Line manned 24/7/365. Your safety should not be negotiable.

Online Capability for Your Convenience

As with all modern product and service suppliers, you should expect full online access and interaction with your LPG supplier. You should be able to order online and receive a real-time confirmation number, not just an automated email.

Online credit card payments should be made through a secure server, and you should be able to access your account details whenever you need them. Telephone keypad ordering and SMS (Text) LPG orders are also handy.

Save Money, Water & Energy: Bonus Tips!

With very little effort or investment, you could save money on hot water running costs, water usage, and the cost of a replacement hot water system.

So, how do you do it?

Get Water Efficiency

The answer is to use WELS showerheads and taps. WELS is Australia’s Water Efficiency Labelling and Standards scheme.

The scheme helps consumers make informed decisions when buying water-using products to help them save water and money.

Saving Water with WELS Water Saving Shower Head

Showers use the most hot water in a home, so the quickest way to save water is to switch to a water-efficient shower head.

A standard showerhead uses about 15 to 25 litres of water per minute, while a WELS 3 Star-rated water-saving showerhead uses a maximum of 9L/min and as little as 6 or 7L/min.

So, assuming an 8-minute shower, a standard showerhead uses 120 to 200 litres of water, whereas a water-saving showerhead uses between 48 and 72 litres, or 40 to 75% per cent less water.

Your family’s annual water savings can be as much as 44,000 to 63,000 litres*.

Saving Energy and Money with WELS Showerheads

People generally shower for 5 to 10 minutes. Assuming you have a 3-star water-saving shower head and mix some cold water with the hot, the typical hot water consumption would probably be in the 7L/min range.

If you also assume an 8-minute shower, water-saving showerheads will consume about 56 litres of hot water per shower, or a family of four would consume 224 litres.

That same family would use as much as 640 litres of hot water with a standard showerhead, assuming 20L/min consumption.

WELS’s 3-star rated water-saving shower head is an important factor in saving energy, as hot water typically accounts for about 25% of the average home energy costs.

Your actual savings depend on the type, size, and energy efficiency rating of the hot water system you currently own.

You can also save money on the purchase price of a new hot water system, as the WELS water-saving shower head helps reduce its size and cost.

If you also choose a 5 Star or better hot water system, you will further minimise your hot water energy costs.

Please see Saving Money on Hot Water System Sizing

Saving with WELS Taps

You can also save money, energy, and water by using more efficient tap fixtures, as well as water-saving showerheads.

Before purchasing a new tap, check the WELS star rating. The higher the rating, the more efficient the model. Your family’s annual water savings could be 25,000 to 35,000 litres.

The range is based on a comparison between 0 Star (16L/min), 3 Star (8.25L/min), 4 Star (6.75L/min) and 5 Star (5.25L/min) kitchen or bathroom taps. Once again, you can save energy and money, too. Annual energy savings can be up to $297 per year*.

To save even more, fix all leaks and avoid running taps unnecessarily when washing, shaving, or brushing your teeth.

More About WELS

This joint government and industry program is designed to help consumers compare water efficiency when buying water-using products.

Products covered under the scheme include clothes washing machines, dishwashers, water-saving shower heads, toilets, urinals, and taps, with flow controllers optional.

WELS products are rated and labelled according to the Australian Standard AS/NZS6400:2005 – Water Efficient Products Rating & Labelling requirements.

For more information on the WELS scheme and to view the full list of water-rated products, go to www.waterrating.gov.au. Some state governments, local councils, and water utilities offer rebates or other incentives for water-efficient products.

To find out more, visit www.smartwatermark.org

*SOURCE: Australian Government WELS Scheme

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